The short version
- We collect what you give us (your file, your posts, your photos), what your payment processor tells us (that you paid, not your card), and how you use the site (through analytics and ad tools).
- We use it to run the c1ub, recognise members, keep the house safe, and tell people about the c1ub.
- We don't sell your personal information for money. We do use advertising tools (like the Meta Pixel), which some laws call “sharing.” You can opt out.
- Your journal is sealed. Your photos are used only to make what you asked for.
- Email dani@thecountryc1ub.com to see, fix, or delete what we hold about you.
This summary is here to help. The full policy below is the one that counts.
1 Who we are
1.1 This policy explains how The Country C1ub LLC (“the c1ub,” “we,” “us”) handles personal information when you visit thecountryc1ub.com, join or use the C1ubhouse, open our emails or texts, attend our meetings or events, or otherwise deal with us (the “service”). We are the business responsible for (the “controller” of) that information.
1.2 This policy is part of our Terms of Service. Words defined there mean the same here.
2 What we collect
What you give us
- Contact & identity: your name, salutation (Mr., Ms., Dr.), email, phone number, city, state, country and postal code.
- Your file (the Fingerprint and similar forms): your birthday (month and day), company, what you do, your interests, the links and social handles you share, shirt and hat size for welcome kits, who referred you, and your answers to our questions.
- Shipping details if we send you something physical.
- Your content: posts, pins, tips, Radio lines, survey answers, spotlight stories, photographs, video, audio, journal pages, messages to the house, and feedback.
- Photographs you upload for portraits, characters or sittings (see section 5).
- People you refer: if you give us someone else's name or contact details, please make sure they're happy for you to do so.
- Referral payouts: if you earn a cash reward, the payment details and tax information (such as a Form W-9, which includes a taxpayer identification number) needed to pay you and meet tax-reporting law.
- Event details such as attendance and anything you tell us you need.
From your payment processor
When you buy, our payment processors (currently Fanbasis and Commas) collect your card or payment details directly. We never receive your full card number. They tell us your name, email, the plan you bought, the amount, dates, and payment status (paid, failed, refunded or disputed), and sometimes the card brand, the last four digits and your billing country.
Automatically, when you use the service
- Device & connection: IP address, approximate location derived from it, browser and device type, operating system, language, and time zone.
- Usage: the pages and rooms you visit, links and buttons you click, how long you stay, scrolling and mouse movements (through session replay, see section 8), the page or ad that brought you to us, campaign and referral tags in links, and whether you opened our emails.
- Account activity: when you sign in, the rooms you enter, your points and recognition, meetings you attend, and push-notification tokens if you turn notifications on.
- Cookies, pixels and local storage (see section 8).
From others
- Members who refer you or mention you.
- Advertising and analytics partners (for example, that you clicked one of our ads).
- Public sources, such as a public business profile or social account you've pointed us to, which we may use to prepare a spotlight or welcome you properly.
- Community and meeting platforms you use to take part in the c1ub.
3 How we use it
- To run the c1ub: process payments and renewals, issue keys, numbers and combinations, open the right rooms, deliver your benefits, ship welcome kits, and send service messages (receipts, renewal reminders, security notices).
- To recognise members: keep score, run leaderboards, crowns, medals, spotlights and prizes, and celebrate milestones (subject to your privacy settings).
- To run referrals: credit who referred whom, and pay and report rewards.
- To create what you ask for: portraits, characters, films and other AI likeness work.
- To communicate: answer you, send c1ub news, letters and offers by email, and texts if you've opted in.
- To market and grow the c1ub: measure and improve our ads, find people likely to be interested in the c1ub, and, subject to the Terms, feature members and their stories.
- To understand and improve: analyse how people use the site, fix bugs, and design new rooms.
- To keep the house safe: verify members, prevent fraud, abuse, chargebacks and gaming of recognition, enforce our Terms and The Code, and protect our members, team and rights.
- To meet legal duties: tax, accounting, consumer-protection and other legal requirements, and to respond to lawful requests.
We may combine information we collect about you from different sources for these purposes. We may also create de-identified or aggregate information (for example, “305 members inside”) that no longer identifies you, and use it for any purpose.
4 Your journal
4.1 The journal in your locker is yours. Journal pages are sealed (encrypted) when stored, aren't shown to other members, aren't used for marketing, aren't used to train AI models, and aren't published.
4.2 Our systems open your journal only to show it to you. Our team won't read it, except where you ask us to (for example, to help with a problem), where it's technically necessary to keep the service working or secure, or where the law requires it.
4.3 If you share something from your journal elsewhere in the house (for example as a goal or a post), that shared copy is no longer private.
5 Photographs, faces & AI
5.1 When you upload photographs for a portrait, character, card or sitting, we and our AI image and video providers process them, including the features of your face, only to create the AI likeness work you asked for and to run that feature.
5.2 We do not use your photographs or any facial information to identify or recognise you, to verify your identity, or to track you. We don't sell, lease or trade them, and we don't disclose them except to the providers that create your work, as the law requires, or with your consent.
5.3 Retention. We keep source photographs while the feature you used them for is active for you. We delete them (and ask our providers to delete any copies they hold) when you ask us to, when your membership ends, or in any case within three (3) years of your last interaction with the c1ub, whichever comes first, unless the law requires us to keep them longer. The finished artwork may be kept as described in the Terms (section 20).
5.4 By uploading photographs, you give your written consent to this processing. You can withdraw consent for the future at any time by emailing dani@thecountryc1ub.com.
5.5 Other AI features. Some features (such as house agents and AI-assisted drafting) send the text you enter, and relevant context, to AI providers so they can generate a reply. We use providers whose business terms limit how they may use that data. Please don't put sensitive information into AI features.
6 What other members can see
6.1 Inside the house, other members may see your name, member number, locker, company, recognition and rank, and anything you post in shared rooms (Radio, pins, posts, the Conversations). Leaderboards may show the top places by name and company and redact the rest.
6.2 You can switch on the privacy option in your locker so the room sees a number and a black bar instead of your name.
6.3 Public on the open web: spotlights you submit are published publicly and can be indexed by search engines. Founder letters and other public pages don't name members beyond what their spotlights already publish, unless a member agrees.
7 Who we share it with
We share personal information only as described here:
- Service providers who work for us under contract, including:
- payments: Fanbasis, Commas, and the banks and payment networks behind them;
- customer records, email and text messaging: HighLevel (GoHighLevel / LeadConnector) and its email and SMS carriers;
- hosting, storage and push notifications: Vercel (including Vercel Blob);
- AI providers: Anthropic and Higgsfield, and similar providers we may use for AI writing, image and video features;
- community, classroom and meeting platforms we use, such as Skool and video-meeting providers;
- analytics: Google Analytics and Microsoft Clarity;
- printing, gifting and shipping partners, when we send you something physical; and
- professional advisers such as accountants and lawyers.
- Advertising partners: Meta (Facebook and Instagram), Google, OpenAI and similar platforms receive information through pixels and tags on our site, and we may upload hashed contact information or conversion events (for example, that a purchase happened) to measure ads and find similar audiences. See section 8 and how to opt out in section 12.
- Other members, as described in section 6.
- The person who referred you may be told that you joined, so they can be credited.
- Legal and safety: where we believe in good faith it's required by law, legal process or a government request, or needed to protect the rights, property or safety of the c1ub, our members or others, to investigate fraud, or to enforce our Terms.
- Business transfers: as part of a merger, sale, financing, reorganisation or transfer of all or part of our business, in which case this policy will continue to protect your information.
- With your consent or at your direction.
We do not sell your personal information for money.
9 Text messages
9.1 If you opt in to texts, we use your mobile number to send the messages you agreed to. Reply STOP to stop or HELP for help. Message and data rates may apply.
9.2 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties, except the service providers (such as our messaging platform and carriers) that deliver the messages for us.
10 How long we keep it
10.1 We keep personal information for as long as we need it for the purposes in this policy: generally, for as long as you're a member or guest and for a reasonable period afterwards so you can come back, plus as long as needed to resolve disputes, prevent fraud, enforce our agreements and meet legal, tax and accounting requirements (for example, payment and tax records are usually kept for up to seven years).
10.2 Photographs are kept as set out in section 5.3. Marketing contacts are kept until you unsubscribe or ask us to delete them, after which we may keep a minimal record so we remember not to contact you.
10.3 The historical record of the c1ub (letters, films and member milestones already published) may be kept as part of the c1ub's archive, subject to section 20 of the Terms.
11 How we protect it
11.1 We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), encryption of journal pages at rest, access keys, limiting who on our team can see what, and providers with strong security programs.
11.2 No system is perfectly secure, and we can't guarantee the security of information sent to us. Please keep your key and combination private and tell us straight away if you think they've been exposed. If a breach affecting your personal information happens, we'll notify you and the authorities where the law requires.
12 Your choices & rights
12.1 Wherever you live, you can ask us to:
- see the personal information we hold about you, and get a copy;
- correct anything inaccurate;
- delete your personal information;
- stop marketing to you (or just use the unsubscribe link, or reply STOP to texts);
- opt out of targeted advertising and “sharing” of your information through ad pixels and audience uploads (email us with “Do Not Share” in the subject); and
- withdraw consent you've given (for example, for texts or photographs), for the future.
12.2 Email dani@thecountryc1ub.com from the address on your account. We'll verify that the request comes from you (or someone you've authorised) before acting, and we'll respond within the time the law requires, usually 30 to 45 days.
12.3 Some information we must or may keep, for example payment and tax records, records needed to prevent fraud or enforce our Terms, or content that's already been published or shared with other members. Deleting your information will end your membership, because we can't run a locker without it. We won't treat you differently for exercising your rights, though some features may no longer be available.
13 US state privacy rights
13.1 If you live in a US state with a consumer privacy law (such as California, Colorado, Connecticut, Virginia, Texas, Oregon and others), you may have the rights in section 12 as legal rights, including the right to know the categories and specific pieces of personal information we've collected, the right to delete and correct, and the right to opt out of the “sale” or “sharing” of personal information and of targeted advertising. You may use an authorised agent, and you may appeal a decision we make about your request by replying to our decision email with “Appeal” in the subject.
13.2 Categories, for California. In the past 12 months we have collected: identifiers (such as name, email, phone, IP address); customer records (such as billing details and address); commercial information (plans bought and payment history); internet and network activity (usage, session replay); approximate geolocation; audio, visual and similar information (photographs, recordings); professional information (company and role); inferences (such as interests); and sensitive personal information limited to taxpayer identification numbers for referral payouts. We collect these from the sources and for the purposes in sections 2 and 3, and disclose them to the categories of recipients in section 7.
13.3 We don't sell personal information for money. Our use of advertising pixels and audience tools may count as “selling” or “sharing” identifiers and internet activity for cross-context behavioural advertising under some laws; you can opt out as described in section 12. We don't knowingly sell or share the personal information of anyone under 16. We use sensitive personal information only for purposes the law permits (such as tax reporting), not to infer characteristics about you.
13.4 Nevada residents: we don't sell covered information as defined by Nevada law, and you can email us to register a request.
14 Visitors from the UK, EU & elsewhere
14.1 If UK or EU data protection law (or a similar law, such as Thailand's PDPA) applies to you, we rely on these legal bases: contract (to provide your membership and the service); legitimate interests (to run, secure, improve and promote the c1ub, recognise members and prevent fraud, where those interests aren't overridden by yours); consent (for texts, non-essential cookies where required, and photographs for AI likeness work); and legal obligation (tax, accounting and legal requests).
14.2 In addition to the rights in section 12, you can object to processing based on legitimate interests, ask us to restrict processing, and ask for your data in a portable format. You also have the right to complain to your local data protection authority, although we'd welcome the chance to fix things first.
15 International transfers
15.1 The c1ub is a US company with members around the world, and our team works from more than one country. Our service providers store and process information mainly in the United States. That means your information may be transferred to, and accessed from, countries whose data protection laws differ from yours. Where the law requires, we rely on appropriate safeguards for these transfers, such as standard contractual clauses offered by our providers.
16 Children
16.1 The c1ub is for adults. We don't knowingly collect personal information from anyone under 18. If you believe a child has given us information, email us and we'll delete it.
17 Changes to this policy
17.1 We may update this policy as the c1ub changes. The “Last updated” date shows when. If a change is material, we'll give notice, for example by email or a notice in the service, before it takes effect.
18 Contact
The Country C1ub LLC · Attn: Privacy
Email: dani@thecountryc1ub.com
Mail: 145 SW 13th St, Miami, FL 33130, United States